Call Center Representative

TENCU; Cookeville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Contribution

Paid Holidays

Career Growth

Team Environment

Job summary

TEN Credit Union in Cookeville, TN is seeking a Call Center Representative to deliver exceptional service by phone and email. You will assist with account maintenance, answer product questions, and process loan applications accurately, aiming for first-call resolution.

The role requires a high school diploma, at least 1 year in customer service, and a positive professional phone presence. Bilingual English/Spanish is a plus, with an on-site, full-time schedule.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Call center or financial institution experience preferred.
• Bilingual English/Spanish skills are a plus.
• Strong communication and multitasking abilities.

Responsibilities

• Deliver outstanding service by phone and email.
• Assist members with account maintenance and transactions.
• Answer questions about products and services.
• Process consumer loan applications accurately and efficiently.
• Resolve member concerns and strive for first-call resolution.
• Build strong relationships through every interaction.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Phone etiquette

Education

High school diploma or equivalent

Tools

Email handling

Job description

Call Center Representative

Location: Cookeville, TN

Pay: $20/hour

Schedule: Monday-Thursday, 8:00 AM-5:00 PM | Friday, 8:00 AM-6:00 PM

Position Type: Full-Time, On-Site

Make a Difference, One Call at a Time

Are you passionate about helping people and delivering exceptional service? TENCU is looking for a friendly, energetic, and solution-focused Call Center Representative to join our growing team at our Cookeville branch. You'll be the trusted voice our members rely on, helping them navigate their financial needs while creating positive experiences with every interaction. Whether you're building a career in financial services or bringing strong customer service experience to a new industry, we'd love to meet you!

Why TENCU?

At TENCU, our core values drive everything we do:

Member-Centric, Integrity, and Innovation.

We work hard, support one another, and celebrate successes along the way. If you're looking for a workplace that values collaboration, creativity, and professional growth, you'll fit right in.

What You'll Do

• Deliver outstanding service by phone and email
• Assist members with account maintenance and transactions
• Answer questions about products and services
• Process consumer loan applications accurately and efficiently
• Resolve member concerns and strive for first-call resolution
• Build strong relationships through every interaction

What We Offer

• Competitive Pay Employer-Paid Medical, Dental & Vision Insurance, Generous 7% 401(k) Contribution, 11 Paid Holidays, Career Growth & Development Opportunities, and a Supportive Team Environment

What We're Looking For

High school diploma or equivalent

At least 1 year of customer service experience

Call center or financial institution experience preferred

Bilingual (English/Spanish) skills are a plus

Strong communication and multitasking abilities

Professional and positive phone presence

Desire to help others and provide excellent service

Ready to Grow with Us?

Join a credit union that invests in its employees, serves its members with purpose, and makes work enjoyable.

TEN Credit Union is an Equal Opportunity Employer.

Position open to local Tennessee candidates only.