Entry-Level Broadband Dispatcher – Route & Tech Support

Astound; Rosenberg (TX); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holidays

Paid holidays

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an entry-level team member in Rosenberg, TX to support field operations and customer interactions. You will monitor technician routes, communicate with technicians, and conduct pre- and post-installation activities while ensuring accurate ICOMS data and customer satisfaction.

This role emphasizes teamwork, basic IT skills, and reliable communication. We offer a comprehensive benefits package and a base hourly rate with growth opportunities for dedicated staff.

Qualifications

• High school diploma or equivalent required.
• 0 years of experience.
• Proficiency in Microsoft Office and Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Tools

ICOMS

Job description

Astound is seeking an entry-level team member in Rosenberg, TX to support field operations and customer interactions. You will monitor technician routes, communicate with technicians, and conduct pre- and post-installation activities while ensuring accurate ICOMS data and customer satisfaction.

This role emphasizes teamwork, basic IT skills, and reliable communication. We offer a comprehensive benefits package and a base hourly rate with growth opportunities for dedicated staff.