Broadband Dispatcher I: Route Coordination & Outreach

Astound; Washington; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount program

Job summary

Astound is seeking an entry-level team member to support field operations in Washington. You will monitor technician routes, maintain communication with technicians, perform pre-calls and post-install surveys, and verify ICOMS accounts against work orders.

We offer a robust benefits package and a base hourly salary of $16.00–$25.00, with opportunities for bonus. This full-time role emphasizes teamwork, learning, and reliable service delivery.

Qualifications

• Education: High school diploma or equivalent
• Experience: 0 years
• Microsoft Office
• G-Suite
• Effective communication skills (written and verbal)

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Skills

Microsoft Office

G-Suite

Effective communication skills

Education

High school diploma or equivalent

Job description

Astound is seeking an entry-level team member to support field operations in Washington. You will monitor technician routes, maintain communication with technicians, perform pre-calls and post-install surveys, and verify ICOMS accounts against work orders.

We offer a robust benefits package and a base hourly salary of $16.00–$25.00, with opportunities for bonus. This full-time role emphasizes teamwork, learning, and reliable service delivery.