Broadband Dispatch Specialist

Astound; Concord (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking an entry-level role based in California where you will support the daily management of customer technician routes and ensure smooth communication with field staff. You will conduct pre-call and post-install surveys to verify service quality and accuracy of ICOMS accounts against work orders.

The position emphasizes teamwork, clear communication, and attention to detail, with opportunities for growth within a large telecommunications provider.

Qualifications

• High school diploma or equivalent required.
• 0 years of experience? (entry level)
• Proficiency in Microsoft Office and G-Suite.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking an entry-level role based in California where you will support the daily management of customer technician routes and ensure smooth communication with field staff. You will conduct pre-call and post-install surveys to verify service quality and accuracy of ICOMS accounts against work orders.

The position emphasizes teamwork, clear communication, and attention to detail, with opportunities for growth within a large telecommunications provider.