Broadband Dispatch Coordinator – Entry Level

Astound; Auburn (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k with match

Medical, dental, vision, life, STD

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Customer Operations Associate in California to support technician routing, pre-call and post-install surveys, and account verification. You will maintain clear communication with field technicians and help ensure accurate ICOMS work orders. This entry-level role emphasizes reliability and teamwork.

Benefits include a strong package and opportunities for growth within a leading telecom provider. Training is provided to support success in the role.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency in Microsoft Office and G-Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Astound is seeking a Customer Operations Associate in California to support technician routing, pre-call and post-install surveys, and account verification. You will maintain clear communication with field technicians and help ensure accurate ICOMS work orders. This entry-level role emphasizes reliability and teamwork.

Benefits include a strong package and opportunities for growth within a leading telecom provider. Training is provided to support success in the role.