Entry-Level Broadband Dispatch Specialist

Astound; Port Angeles (WA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k

Medical/dental/vision

PTO

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking an entry-level Operations Support Associate in Port Angeles, WA to assist with managing customer technician routes and support field teams. This role focuses on communication, scheduling, and ensuring smooth service delivery.

You'll complete pre-call/customer outreach, help with post-install surveys, and verify account accuracy in ICOMS against work orders, contributing to a reliable customer experience.

Qualifications

• High school diploma or equivalent required.
• 0 years of experience.
• Proficiency in Microsoft Office.
• Proficiency in G-Suite.
• Effective written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking an entry-level Operations Support Associate in Port Angeles, WA to assist with managing customer technician routes and support field teams. This role focuses on communication, scheduling, and ensuring smooth service delivery.

You'll complete pre-call/customer outreach, help with post-install surveys, and verify account accuracy in ICOMS against work orders, contributing to a reliable customer experience.