Broadband Dispatch Specialist

Astound; Canby (OR); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan with employer

Medical, dental, vision, life and STD

Paid Time Off/Vacation: 80 hours+ per

Floating Holiday: 40 hours

Paid Holidays: 7 days

Paid Sick Leave

Tuition reimbursement program

Employee discount program

Job summary

Astound is seeking a customer support coordinator to join our Canby, Oregon area team. The role supports field technicians, coordinates routes, and handles pre- and post-installation activities, ensuring accurate ICOMS vs work orders.

The ideal candidate has a high school diploma, strong communication skills, and proficiency in Microsoft Office and G-Suite. This full-time position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• 0 years experience.
• Proficiency in Microsoft Office.
• Proficiency in G-Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking a customer support coordinator to join our Canby, Oregon area team. The role supports field technicians, coordinates routes, and handles pre- and post-installation activities, ensuring accurate ICOMS vs work orders.

The ideal candidate has a high school diploma, strong communication skills, and proficiency in Microsoft Office and G-Suite. This full-time position offers a comprehensive benefits package and opportunities for growth.