Entry-Level Automation Servicer Engineer – Medical Devices

BD

Minneapolis (MN)

On-site

USD 37,195 - 59,236

Full time

14 days+

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Benefits offered by this job

Travel opportunities

Job summary

Waters is seeking an Automation Servicer Engineer to service BD Advanced Diagnostics customers across assigned territories and nationally, delivering best-in-class support with remote work capability and travel as needed.

The role requires a Bachelor’s degree in Engineering or related fields, knowledge of electronics/mechatronics, PLCs, and pneumatics, plus ability to coordinate software upgrades with IT and lab leadership. Expect on-call rotations and field travel.

Qualifications

Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines.
Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
Intermediate knowledge of information systems networking architecture design and setup.
Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

Responsibilities

Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
Revenue generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves.
Lead customer expectations, by communicating work performed and providing follow up plan if needed.
Collaborate with customers to proactively schedule and complete system upgrades as needed.
Report and document all customer complaints in appropriate systems of record for resolution and investigation.
Maintain spare parts inventory, company-issued vehicle, and all assigned equipment in good condition and per policy.
Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.
Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
On-Call Support: Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
Always maintain a professional appearance.
Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities. Candidate must have a Real ID.