Enterprise Technical Relationship Manager

IGEL Technology; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

IGEL Technology is seeking a Technical Relationship Manager to establish and nurture strategic relationships with enterprise customers in highly regulated environments. You will act as the primary technical liaison between customers and IGEL's cross-functional teams, guiding architecture reviews, deployments, and optimization across virtualization and endpoint environments.

The role emphasizes hands-on technical expertise balanced with strategic account planning, with travel up to 20%.

Qualifications

• Minimum 5 years of experience directly supporting enterprise-level customers in a Technical Relationship Manager, Technical Account Manager, or equivalent capacity.
• 5+ years of relevant engineering, consulting, system integration, or enterprise IT infrastructure experience with technology vendors or VARs.
• Experience with application and desktop virtualization platforms such as Citrix Virtual Apps and Desktops, Omnissa Horizon (formerly VMware Horizon), and Microsoft Remote Desktop Services.
• Strong understanding of common networking concepts and protocols, including TCP/IP, DHCP, DNS, VLANs, 802.1X, and RADIUS.
• 2+ years of hands‑on experience managing IGEL products or working with comparable enterprise technologies, including Linux, UNIX-based operating systems, Citrix, Nutanix, Cisco IOS, BSD‑based platforms, or similar endpoint management, virtualization, and infrastructure solutions.
• Experience with directory services, including Microsoft Active Directory and LDAP.
• Experience troubleshooting and collecting diagnostic logs on Windows and Linux platforms.
• Excellent interpersonal, customer relationship management, and communication skills.
• Ability to work independently, manage multiple customer priorities, and coordinate complex technical escalations.
• Strong organizational, time management, and documentation skills.
• Proactive mindset with the ability to anticipate technical challenges and recommend improvements.
• Ability to adapt to evolving technologies, changing customer requirements, and complex enterprise IT environments.

Responsibilities

• Develop and maintain strong, positive, long-term strategic relationships with enterprise customers.
• Serve as a trusted technical adviser, understanding the customer's infrastructure, business objectives, technology challenges, and operational priorities.
• Provide knowledge transfer and guidance on IGEL products, capabilities, functionality, and best practices.
• Coordinate and facilitate technical support escalations, ensuring appropriate engagement with IGEL Support, Engineering, and Product Management through resolution.
• Assist customers in identifying, documenting, and submitting product enhancement and feature requests.
• Review customer projects and provide technical guidance on architecture, infrastructure modernization, upgrades, migrations, and future deployments.
• Develop and maintain comprehensive technical account plans documenting customer environments, business priorities, infrastructure dependencies, risks, and technology roadmaps.
• Proactively identify opportunities to improve customer infrastructure performance, stability, security, and operational efficiency.
• Coordinate periodic technical account reviews, including platform health, outstanding issues, upcoming upgrades, and potential risks.
• Support customers during critical incidents by coordinating internal technical resources, providing communication updates, and facilitating resolution.
• Collaborate with IGEL Sales, Solutions Architects, and Customer Success teams to identify opportunities for broader IGEL adoption.
• Establish strong relationships with customer engineering teams, infrastructure leadership, and key technical stakeholders.
• Participate in customer meetings and onsite technical reviews, with travel requirements of up to 20%.

Skills

Relationship management

Technical liaison

Customer communication

Project coordination

Network fundamentals

Active Directory

Linux/UNIX basics

Job description

IGEL Technology is seeking a Technical Relationship Manager to establish and nurture strategic relationships with enterprise customers in highly regulated environments. You will act as the primary technical liaison between customers and IGEL's cross-functional teams, guiding architecture reviews, deployments, and optimization across virtualization and endpoint environments.

The role emphasizes hands-on technical expertise balanced with strategic account planning, with travel up to 20%.