FSI-Focused Enterprise Technical Relationship Manager

IGEL Technology; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

IGEL Technology is seeking a Technical Relationship Manager to establish and maintain strategic relationships with enterprise customers in the US. The role balances hands-on technical work with customer relationship management, focusing on large financial institutions and regulated environments.

You will coordinate with IGEL Support, Engineering, Product Management, and Customer Success to guide adoption, resolve issues, and align technology with business goals. Travel up to 20% is required.

Qualifications

• Minimum 5 years of experience directly supporting enterprise-level customers in a Technical Relationship Manager/Technical Account Manager role.
• 5+ years of engineering, consulting, system integration, or enterprise IT infrastructure with technology vendors or VARs.
• Experience with virtualization platforms: Citrix Virtual Apps and Desktops, VMware Horizon, and Microsoft Remote Desktop Services.
• Strong understanding of networking concepts: TCP/IP, DHCP, DNS, VLANs, 802.1X, RADIUS.
• 2+ years hands-on experience managing IGEL products or similar enterprise tech (Linux/UNIX, Citrix, Nutanix, Cisco IOS, BSD).
• Experience with Active Directory and LDAP; troubleshooting and collecting diagnostics on Windows and Linux.
• Excellent interpersonal, customer relationship management, and communication skills.
• Ability to work independently, manage multiple priorities, and coordinate complex escalations.
• Strong organizational, time management, and documentation skills.
• Proactive mindset and adaptability to evolving technologies and regulatory environments.

Responsibilities

• Develop and maintain strong, long-term strategic relationships with enterprise customers.
• Serve as a trusted technical adviser, understanding customer infrastructure and business priorities.
• Provide knowledge transfer and guidance on IGEL products and best practices.
• Coordinate technical support escalations with IGEL teams to ensure timely resolutions.
• Assist customers in identifying and submitting product enhancement requests.
• Review projects and provide technical guidance on architecture and upgrades.
• Create technical account plans documenting environments and roadmaps.
• Identify opportunities to improve performance, stability, and security.
• Coordinate periodic technical reviews covering health, upgrades, and risks.
• Support customers during critical incidents with updates and resolutions.
• Collaborate with Sales, Solutions Architects, and Customer Success to expand IGEL adoption.
• Build strong relationships with customer engineering and leadership teams.
• Attend customer meetings and onsite reviews with travel up to 20%.

Skills

Relationship management

Technical advising

Cross-functional collaboration

IT infrastructure

Networking concepts

Windows & Linux

Directory services

Incident management

Documentation

Education

Bachelor's degree in IT (not specified)

Tools

IGEL products

Citrix Virtual Apps

VMware Horizon

Microsoft RDS

Active Directory

LDAP

PowerShell

Job description

IGEL Technology is seeking a Technical Relationship Manager to establish and maintain strategic relationships with enterprise customers in the US. The role balances hands-on technical work with customer relationship management, focusing on large financial institutions and regulated environments.

You will coordinate with IGEL Support, Engineering, Product Management, and Customer Success to guide adoption, resolve issues, and align technology with business goals. Travel up to 20% is required.