Technical Relationship Manager (m/f/d) - France, Remote

Igel Technology; United States; Remote; USD 101,000 - 135,000; Full time

Job summary

IGEL Technology GmbH in France is seeking an experienced Technical Relationship Manager to cement strategic relationships with enterprise customers and to act as a trusted technical advisor for deployment and expansion of IGEL solutions.

You will enable customers through knowledge transfer, guide projects and upgrades, and coordinate with product management to capture feature requests, ensuring performance, stability and customer success across complex environments.

Qualifications

• 5+ years supporting enterprise customers in a technical role.
• Strong background in virtualization technologies and platforms.
• Familiarity with directory services and networking concepts.
• Experience with Windows and Linux environments; scripting an asset.
• Certifications (VCP, MCSE, RHCA) highly valued.

Responsibilities

• Develop and maintain long-term strategic relationships with enterprise customers.
• Act as a trusted technical advisor for deployment and expansion of IGEL solutions.
• Provide knowledge transfer and enablement on IGEL technologies.
• Manage complex support issues through resolution.
• Coordinate with Product Management on feature requests.
• Guide projects, upgrades, and implementation strategies.

Skills

Enterprise support

Virtualization

Citrix

Networking

Scripting (PowerShell/Bash/Python)

LDAP/AD

Troubleshooting

French/English

Tools

Jira

Confluence

ITIL

Job description

THE LOCATION: France , Remote

THE ROLE: The overall role of the IGEL TRM is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.

TASKS AND RESPONSIBILITIES

• Develop and maintain strong, long-term strategic relationships with enterprise customers.
• Act as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.
• Provide technical knowledge transfer and continuous enablement on IGEL technologies.
• Manage and elevate complex support issues through to resolution.
• Serve as a liaison between customer and IGEL Product Management for feature requests.
• Guide and validate customer projects, upgrades, and implementation strategies.
• Create and maintain detailed customer account plans, including infrastructure documentation, project timelines
• , and strategic roadmaps.
• Understand customer environments and provide recommendations to enhance performance, stability, and efficiency.
• Identify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.
• Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence.

EXPERIENCE AND QUALIFICATIONS

Technical skills

• At least 5 years of experience directly supporting enterprise customers in a technical relationship, consulting, or systems integration role.
• Solid background in virtualization technologies (e.g, Citrix, Omnissa, Microsoft AVD).
• Hands-on experience with desktop and application virtualization platforms (Citrix Virtual Apps and Desktops, Microsoft RDS).
• Strong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).
• Minimum 2 years of hands-on experience managing IGEL solutions in a production environment.
• Familiarity with directory services such as LDAP and Active Directory.
• Competence in troubleshooting across Windows and Linux environments.
• Experience with scripting languages (e.g. PowerShell, Bash, Python) is a plus.
• Understanding of database systems such as MSSQL, MySQL, Oracle is advantageous.
• Industry-recognized certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are highly valued.

Project & Service Management

• Working knowledge of ITIL frameworks and agile methodologies like Scrum or Kanban.
• Experience using project management tools such as Jira, Confluence, or equivalent.
• Demonstrated success in planning, managing, or contributing to technical project delivery.

Soft Skills

• Excellent interpersonal, written, and verbal communication skills.
• Business fluent in French and English – both verbal and written.
• Strong organizational and time management abilities; comfortable working independently.
• High degree of initiative and adaptability in a fast-paced environment.
• Team-oriented mindset with a proactive attitude and customer-centric approach.

Matt Krajnik

IGEL Technology GmbH

[e-mail]

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship. We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.