Enterprise Technical Account Manager - Onsite

Endex

New York (NY)

On-site

USD 120,000 - 180,000

Full time

5 days ago

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Benefits offered by this job

Health Insurance

Wellness Stipend

401K Matching

Job summary

Endex is seeking a Technical Account Manager (TAM) to serve as a trusted technical partner for key customers. You will own ongoing technical relationships, coordinate escalations, and help customers operate Endex reliably after launch across multiple locations.

Responsibilities include maintaining the Technical Account Plan, coordinating complex escalations, communicating impact, running proactive reviews, and improving support practices with durable resolutions.

Qualifications

Experience owning technical relationships or escalations for business customers.
Ability to investigate systems and challenge an incomplete diagnosis.
Clear communication during urgent or ambiguous situations.
Strong coordination to align internal responders and customer stakeholders.
Discuss APIs, identity and integration dependencies with customer IT teams while translating risk into an account plan.

Responsibilities

Own the Technical Account Plan: maintain architecture, integration dependencies, risks and priorities.
Coordinate Complex Escalations: align support, engineering and customer IT with clear owners and timelines.
Communicate Clearly: translate technical updates into customer impact and next steps.
Run Proactive Reviews: review incidents, system health and upcoming changes for reliable operation post-launch.
Improve Support Practice: build runbooks and capture durable resolutions.