Senior Technical Account Manager - Enterprise & Security

AvePoint; Chicago (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Unlimited PTO

Job summary

AvePoint is seeking a Technical Account Manager (TAM) to be the key technical contact for enterprise customers, guiding platform integrations and account management. The TAM works in a consultative role to support successful deployments and provide Tier III technical support for complex cases.

Your responsibilities include leading on-site and remote workshops, delivering consultancy, configuration and training projects, and maintaining ongoing engagements to meet current and future customer

Qualifications

• University Degree (Computer Science/Engineering majors preferred)
• Excellent customer facing written/verbal communication, organization, presentation, and project management skills
• Working experience with Microsoft SharePoint administration, configuration and installation
• Working experience with Office 365 administration and configuration
• Understanding of the differences between SharePoint versions
• Working knowledge of current and former versions of Microsoft SQL Server and cluster
• Must be able to install, configure, and maintain current and former versions of Windows Server, IIS and SQL Server and how these software components integrate with SharePoint
• Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
• Ability to work individually and within a highly collaborative team setting
• Willingness to learn and adapt in a fast-paced environment

Responsibilities

• Leading as the technical account manager on enterprise level clients to coordinate support efforts and organize solution delivery
• Maintaining customer technical account portfolio to provide technical guidance and recommendation
• Fulfilling onsite and remote workshops, consultancy, conception, delivery and training projects based on customer needs
• Performing long-term engagements to maintain current and future needs of our customers
• Performing remote or onsite professional service and platform integration engagements for existing clients
• Becoming an expert in the features and benefits of our applications
• Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs

Skills

Customer-facing communication

Project management

Team collaboration

Troubleshooting in complex tech env

Mentoring junior engineers

Education

University Degree in Computer Science or Engineering

Tools

SharePoint administration

Office 365 administration

Windows Server administration

SQL Server administration

IIS

Active Directory

TCP/IP networking

Job description

AvePoint is seeking a Technical Account Manager (TAM) to be the key technical contact for enterprise customers, guiding platform integrations and account management. The TAM works in a consultative role to support successful deployments and provide Tier III technical support for complex cases.

Your responsibilities include leading on-site and remote workshops, delivering consultancy, configuration and training projects, and maintaining ongoing engagements to meet current and future customer