Enterprise Tech Support Engineer - Networking & Linux

Talanto; San Mateo, Northern (CA, KY); Hybrid; USD 63,000 - 69,000; Full time

Benefits offered by this job

Healthcare and vision/dental coverage

HSA/FSA with employer contributions

Mental health support

Parental leave & fertility benefits

Paid holidays and flexible PTO

Professional development stipend

Fertility stipend

Wellness/fitness benefits

Healthy lunches provided daily

Commuter benefits

Job summary

Talanto in San Mateo, CA is seeking a Technical Support Engineer to join our enterprise support team. This on-site, full-time role targets university graduates in 2027 and offers hands-on troubleshooting across networking, Linux, and systems administration within our cloud-managed building security platform.

You'll collaborate with engineering and product teams, resolve complex issues, and translate technical concepts for customers via calls, chat, and email.

Qualifications

• Bachelor’s or Master’s degree in a related technical discipline.
• Coursework with focus on computer networking, Linux, electronics, computer systems; Python or other coding languages is a plus.
• Ability to communicate complex technical matters both orally and in writing.
• You’re a problem-solver with a keen eye for detail.
• You thrive in a team environment.
• Industry certifications (like CCNP, CCNA, or Network+) are a bonus, but not required.

Responsibilities

• Hands-on Troubleshooting: Dive into complex network, hardware, and software problems on Talanto’s platform
• Level Up Fast: Become the go-to expert customers trust for smart system design and integration advice
• Communicate with Impact: Translate heavy technical concepts into clear, sharp advice on phone calls, live chat, and emails
• Own It, End to End: Take full ownership of customer issues from problem identification to resolution
• Team Up with Tech Leaders: Partner with Engineering and Product teams to test new gear and hunt down bugs
• Share Knowledge: Write Knowledge Base content that helps thousands of users

Skills

Communication skills

Team player

Problem solving

Networking fundamentals

Python basics

Education

Bachelor's or Master's degree in a related technical field

Job description

Talanto in San Mateo, CA is seeking a Technical Support Engineer to join our enterprise support team. This on-site, full-time role targets university graduates in 2027 and offers hands-on troubleshooting across networking, Linux, and systems administration within our cloud-managed building security platform.

You'll collaborate with engineering and product teams, resolve complex issues, and translate technical concepts for customers via calls, chat, and email.