Remote Technical Support Engineer - Cybersecurity & AI

Embedded Shishya; California, Oregon (MO, WI); Hybrid; USD 69,000 - 92,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Employee stock purchase plan

PTO & holidays

EAP

Education assistance

Parental leave

Wellness events

Community programs

Job summary

Tenable is seeking a Technical Support Professional to bridge products and customers, solving real-world cybersecurity challenges. You will work across vulnerability assessment and compliance auditing tools, supporting complex enterprise environments.

Join a team focused on customer success, AI-driven case resolution, and continuous learning, with opportunities to grow within Technical Support and other Tenable groups, based on West Coast residency and availability.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
• Experience providing technical support to enterprise clients and troubleshooting complex issues; network security experience is a plus.
• Demonstrated interest in AI/LLMs with hands-on experience; willingness to adopt AI-driven tools to accelerate case resolution.
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus.
• Strong analytical and problem-solving skills; ability to learn quickly.
• Excellent written and verbal communication with a customer-focused mindset.

Responsibilities

• Troubleshoot, analyze, and address customer technical inquiries; ensure timely problem resolution.
• Use remote troubleshooting techniques to diagnose and fix issues.
• Analyze vulnerability scans, system audits, and log events to identify root causes.
• Explain results clearly to customers and provide actionable guidance.
• Recreate customer issues in a lab for engineering assessment.
• Capture customer feedback for Product Management and R&D.
• Maintain deep knowledge of Tenable products and security best practices.

Skills

Networking

Linux/Unix

macOS

Windows Admin

Patch Deployment

System Config

AI/LLMs interest

Security Awareness

Analytical Thinking

Communication

Multi-Tasking

Weekend/Holiday Flex

West Coast Based

Education

Bachelor's degree in technical field

Tools

Nessus

Jira

Salesforce

Zendesk

Splunk

ElasticSearch

VMware

Docker

SQL

Job description

Tenable is seeking a Technical Support Professional to bridge products and customers, solving real-world cybersecurity challenges. You will work across vulnerability assessment and compliance auditing tools, supporting complex enterprise environments.

Join a team focused on customer success, AI-driven case resolution, and continuous learning, with opportunities to grow within Technical Support and other Tenable groups, based on West Coast residency and availability.