Enterprise Tech Support Engineer — University Grad 2026

University of Delaware; San Mateo (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare programs

Flexible PTO

Mental health support

Wellness benefits

Healthy lunches provided

Job summary

Verkada is seeking a Technical Support Engineer based in San Mateo, CA. As part of a dynamic team, you'll support enterprise customers by troubleshooting complex technical issues and providing solutions on Verkada's cutting-edge security products.

This position requires a relevant degree and strong communication skills, focusing on customer interaction and problem-solving. Employee benefits include comprehensive health coverage, paid time off, and wellness programs aimed at enhancing employee well-being.

Qualifications

• Bachelor’s or Master's degree in Networking, IT, CS, or related field.
• Coursework in computer networking, Linux, and Python is a plus.
• Ability to communicate complex technical matters effectively.

Responsibilities

• Troubleshoot customer environments and provide support.
• Collaborate with Engineering to identify and resolve issues.
• Create knowledge base articles and improve product functionality.

Skills

Problem-solving skills

Attention to detail

Communication skills

Team collaboration

Education

Bachelor’s or Master's degree in a related technical discipline

Tools

Linux

Python

Job description

Verkada is seeking a Technical Support Engineer based in San Mateo, CA. As part of a dynamic team, you'll support enterprise customers by troubleshooting complex technical issues and providing solutions on Verkada's cutting-edge security products.

This position requires a relevant degree and strong communication skills, focusing on customer interaction and problem-solving. Employee benefits include comprehensive health coverage, paid time off, and wellness programs aimed at enhancing employee well-being.