Enterprise Tech Program Manager — Hybrid & High-Impact

Axon; Scottsdale (AZ); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Parental leave

Medical, Dental, Vision

Fitness Programs

Emotional & Mental Wellness support

Learning & Development

Employee Resource Groups

Snacks in offices

Job summary

Axon is seeking a Technical Program Manager for its Enterprise Professional Services team to support large organizations using Fusus and other Axon products. You will translate customer needs into actionable requirements, collaborate across Product, Engineering, Sales and Services, and drive successful multi‑product implementations.

Based in the US with a hybrid schedule—onsite Tue–Fri and remote on Mondays—you’ll navigate complex environments, own outcomes, and help customers achieve measurable

Qualifications

• Experience supporting large, complex organizations with multiple stakeholders and interconnected workflows.
• Demonstrated ownership for deliverables and ability to see work through to completion.
• Ability to stay calm and effective when handling ambiguity, feedback, or change.
• Experience with discovery, requirements gathering, and translating needs into actionable docs.
• Comfortable collaborating with technical teams to understand constraints and options.
• Strong written and verbal communication; ability to explain complex concepts clearly.
• Experience working cross-functionally with Product, Engineering, Sales and Services teams.
• Ability to learn quickly, connect details across systems and workflows, and ask thoughtful questions.
• Genuine interest in Axon’s mission and using technology for real-world impact.

Responsibilities

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and additional Axon products.
• Lead discovery sessions with Enterprise customers to understand business processes and goals across stakeholders.
• Translate customer needs into clear, structured artifacts including requirements, user stories, and workflows.
• Partner with Project Managers, Solution Architects, and Product teams to design multi-product solutions.
• Configure Axon software solutions in alignment with business objectives and needs.
• Evaluate solution options and trade-offs to support sustainable outcomes.
• Design, execute, and document User Acceptance Testing to validate use cases.
• Develop and deliver training materials and enablement sessions.
• Build trusted relationships with Enterprise customers and collaborate cross-functionally within Axon.

Skills

Enterprise Experience

Ownership

Composure

Business Analysis

Technical Collaboration

Clear Communication

Cross-Functional

Analytical Thinking

Mission Alignment

Job description

Axon is seeking a Technical Program Manager for its Enterprise Professional Services team to support large organizations using Fusus and other Axon products. You will translate customer needs into actionable requirements, collaborate across Product, Engineering, Sales and Services, and drive successful multi‑product implementations.

Based in the US with a hybrid schedule—onsite Tue–Fri and remote on Mondays—you’ll navigate complex environments, own outcomes, and help customers achieve measurable