Enterprise Tech Program Manager (Hybrid)

Socket.dev; Scottsdale (AZ); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

401k match

Paid PTO

Parental leave

Medical insurance

Dental coverage

Vision coverage

Wellness programs

Learning & Dev

ERGs

Snacks

Job summary

Axon’s Enterprise Professional Services team is seeking a Technical Program Manager to guide large customers through multi-product deployments, translating complex needs into clear requirements and facilitating collaboration across product, engineering, and services teams.

You will drive adoption and measurable outcomes, managing discovery, requirements, UAT, and customer enablement in a fast-paced environment with a strong mission focus.

Qualifications

• Experience supporting large, complex organizations with multiple stakeholders and workflows.
• Ability to translate business needs into clear, actionable documentation.
• Comfortable working with cross-functional teams to design multi-product solutions.

Responsibilities

• Serve as a core member of the Professional Services team supporting enterprise deployments across products.
• Lead discovery sessions to capture business goals, processes, and system considerations.
• Translate needs into functional requirements, user stories, and workflows.
• Collaborate with PM, Solution Architects, and Product teams to deliver multi-product solutions.
• Configure software to align with customer objectives and constraints.
• Design, execute, and document user acceptance testing for enterprise use cases.
• Develop training materials and enablement sessions for customer success.
• Build strong relationships with customers and cross-functional teams to ensure progress.

Skills

Enterprise Environment Experience

Ownership and Follow-Through

Composure and Professionalism

Business Analysis Skills

Technical Collaboration

Clear Communication

Collaborative Mindset

Analytical Thinking

Mission Alignment

Job description

Axon’s Enterprise Professional Services team is seeking a Technical Program Manager to guide large customers through multi-product deployments, translating complex needs into clear requirements and facilitating collaboration across product, engineering, and services teams.

You will drive adoption and measurable outcomes, managing discovery, requirements, UAT, and customer enablement in a fast-paced environment with a strong mission focus.