Hybrid Enterprise Technical Program Manager

Axon Enterprise; Northern (KY); Hybrid; USD 92,000 - 148,000; Full time

Benefits offered by this job

401k with employer match

Discretionary PTO

Paid parental leave for all

Fitness programs

Emotional & mental wellness support

ERGs

Office snacks

Job summary

Axon Enterprise is seeking a results-driven professional to join the Professional Services team. Based out of a US hub site, you will lead enterprise deployments, run discovery sessions, translate needs into documentation, and collaborate with PMs, architects, and product teams to deliver multi-product solutions.

You will configure software to match business goals, evaluate trade-offs, and design testing and training materials to drive customer success.

Qualifications

• Experience supporting large, complex organizations with multiple stakeholders.
• Ability to turn customer needs into actionable documentation (functional requirements, user stories, workflows).
• Strong written and verbal communication for technical and non-technical audiences.

Responsibilities

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and Axon products.
• Lead discovery sessions with Enterprise customers to understand business processes and goals across stakeholders.
• Translate customer needs into clear business artifacts, including requirements, user stories, workflows, and documentation.
• Partner with Project Managers, Solution Architects, and Product teams to design and deliver multi-product solutions.
• Configure Axon software solutions to align with business objectives and organizational needs.
• Evaluate solution options and trade-offs to support scalable outcomes.
• Design, execute, and document User Acceptance Testing for defined use cases.
• Develop and deliver training materials and enablement sessions for customer adoption.
• Build trusted relationships with Enterprise customers and coordinate with cross-functional teams for alignment.

Skills

Enterprise environment experience

Ownership & follow-through

Composure under ambiguity

Business analysis skills

Technical collaboration

Clear communication

Cross-functional collaboration

Analytical thinking

Mission alignment

Job description

Axon Enterprise is seeking a results-driven professional to join the Professional Services team. Based out of a US hub site, you will lead enterprise deployments, run discovery sessions, translate needs into documentation, and collaborate with PMs, architects, and product teams to deliver multi-product solutions.

You will configure software to match business goals, evaluate trade-offs, and design testing and training materials to drive customer success.