Enterprise Technical Program Manager — Fusus Deployments

Axon; Seattle (WA); Hybrid; USD 92,000 - 148,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Employee Resource Groups (ERGs)

Snacks in offices

Job summary

Axon seeks a Technical Program Manager to drive enterprise customer implementations across Fusus and related products. You will collaborate with customers and internal teams to translate needs into clear requirements and successful deployments.

The role emphasizes ownership, accountability, and measurable outcomes in a fast-paced, mission-driven environment. Hybrid work in US hubs is available.

Qualifications

• Experience supporting large, complex organizations with multiple stakeholders.
• Ability to translate needs into actionable documentation.
• Experience working with software-driven environments and technical teams.
• Strong written and verbal communication for technical and non-technical audiences.
• Collaborative mindset across Product, Engineering, Sales, and Services.
• Ability to connect details across systems and workflows.
• Genuine interest in Axon’s mission and customer impact.

Responsibilities

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and Axon products.
• Lead discovery sessions to understand business processes and goals across stakeholders.
• Translate needs into functional requirements, user stories, workflows, and documents.
• Partner with Project Managers and Architects to deliver multi-product solutions.
• Configure Axon software to align with business objectives.
• Evaluate options and guide sustainable, scalable outcomes.
• Design and execute User Acceptance Testing for Enterprise use cases.
• Develop training and enablement materials for customer adoption.
• Build trusted relationships with Enterprise customers and internal teams.

Skills

Enterprise environment experience

Ownership & follow-through

Composure under pressure

Business analysis skills

Technical collaboration

Clear communication

Cross-functional collaboration

Analytical thinking

Mission alignment

Job description

Axon seeks a Technical Program Manager to drive enterprise customer implementations across Fusus and related products. You will collaborate with customers and internal teams to translate needs into clear requirements and successful deployments.

The role emphasizes ownership, accountability, and measurable outcomes in a fast-paced, mission-driven environment. Hybrid work in US hubs is available.