Enterprise Tech Account Manager & Solutions Architect

ABOUT YOU; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

SCAYLE is seeking an experienced Enterprise Technical Consultant to own and manage 5-10 enterprise customer relationships from a technical perspective. You will act as a trusted advisor on platform usage, integrations, and architecture decisions, translating complex requirements into actionable feature requests to influence the product roadmap.

You will map business needs to product features, drive proactive adoption, and coordinate escalations with solution engineering, support, and product

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Responsibilities

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

Skills

Enterprise e-commerce

Solution Architect experience

API-first architectures

REST/GraphQL/webhooks

MACH principles

Architecture diagrams reading

Education

Bachelor’s or Master’s degree in Computer Science/Information Systems/Engineering

Job description

SCAYLE is seeking an experienced Enterprise Technical Consultant to own and manage 5-10 enterprise customer relationships from a technical perspective. You will act as a trusted advisor on platform usage, integrations, and architecture decisions, translating complex requirements into actionable feature requests to influence the product roadmap.

You will map business needs to product features, drive proactive adoption, and coordinate escalations with solution engineering, support, and product