Strategic Enterprise Technical Account Manager

ABOUT YOU SE & Co. KG; New York (NY); In loco; USD 150.000 - 210.000; Tempo pieno

Descrizione del lavoro

SCAYLE is hiring for a senior technical account management role in New York, overseeing 5-10 enterprise customer relationships from a technical perspective. You will advise on platform usage, integration best practices, and architecture decisions, translating complex needs into actionable feature requests and guiding the product roadmap.

The ideal candidate has 5+ years in enterprise e-commerce or related fields, with deep knowledge of storefronts, APIs, OMS, PIM, CMS, ERP integrations, and

Competenze

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience.
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting.
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant.
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native).
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks.

Mansioni

• Own and manage 5-10 enterprise customer relationships from a technical perspective.
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence the product roadmap.
• Map business needs to product features and drive proactive adoption.
• Coordinate technical escalations with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.
• Monitor platform health, usage, and KPIs, recommending improvements.

Conoscenze

Enterprise e-commerce experience

Technical customer-facing roles

E-commerce architectures

Headless commerce / MACH

API docs / REST / GraphQL

Formazione

Bachelor’s or Master’s in CS/IS/Engineering

Strumenti

SCAYLE platform knowledge

Salesforce Commerce Cloud

CommerceTools

SAP Commerce Cloud (Hybris)

Shopify Plus

Descrizione del lavoro

SCAYLE is hiring for a senior technical account management role in New York, overseeing 5-10 enterprise customer relationships from a technical perspective. You will advise on platform usage, integration best practices, and architecture decisions, translating complex needs into actionable feature requests and guiding the product roadmap.

The ideal candidate has 5+ years in enterprise e-commerce or related fields, with deep knowledge of storefronts, APIs, OMS, PIM, CMS, ERP integrations, and