Enterprise Technical Account Manager & Strategic Advisor

Contruent; Naperville (IL); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Contruent is seeking a Technical Account Manager to guide a portfolio of enterprise customers post-sale, ensuring successful adoption and long-term value realization.

You will coordinate with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, influence expansion, and strengthen executive relationships while preventing issues and ensuring renewal readiness.

Formación

• 7+ years experience in enterprise SaaS or related roles.
• Previous experience using Contruent Enterprise (formerly Ares Prism).
• Experience supporting complex enterprise customers.
• Project controls or capital project systems expertise.
• Strong communication and executive presence.

Responsabilidades

• Act as the primary technical point of contact for assigned enterprise accounts.
• Own technical health of customer environments and drive assessments and release planning.
• Lead resolution of complex technical issues and perform root cause analysis.
• Contribute to QBRs and executive reviews and guide architecture strategy.
• Bridge between customers and internal teams, collaborating with Professional Services.

Conocimientos

Enterprise SaaS

Executive presence

Strategic advisory

Herramientas

Contruent Enterprise

Descripción del empleo

Contruent is seeking a Technical Account Manager to guide a portfolio of enterprise customers post-sale, ensuring successful adoption and long-term value realization.

You will coordinate with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, influence expansion, and strengthen executive relationships while preventing issues and ensuring renewal readiness.