Technical Account Manager (all genders)

ABOUT YOU; New York (NY); In loco; USD 120.000 - 170.000; Tempo pieno

Descrizione del lavoro

SCAYLE is seeking an experienced Enterprise Technical Consultant to own and manage 5-10 enterprise customer relationships from a technical perspective. You will act as a trusted advisor on platform usage, integrations, and architecture decisions, translating complex requirements into actionable feature requests to influence the product roadmap.

You will map business needs to product features, drive proactive adoption, and coordinate escalations with solution engineering, support, and product

Competenze

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Mansioni

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

Conoscenze

Enterprise e-commerce

Solution Architect experience

API-first architectures

REST/GraphQL/webhooks

MACH principles

Architecture diagrams reading

Formazione

Bachelor’s or Master’s degree in Computer Science/Information Systems/Engineering

Descrizione del lavoro

Company Description

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

Job Description

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Nice To Have

• Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.