Enterprise Cloud TAM – Strategic Tech Advisor

Amazon Web Services (AWS); Seattle (WA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer for Enterprise Support clients across diverse industries.

You will collaborate with engineers and service teams to drive incidents to resolution and craft strategies to enhance adoption of AWS services. You will work with senior leaders, balance risk, and ensure operational health while maintaining strong customer relationships.

Qualifications

• 3+ years of technical engineering experience required.
• Experience with operational parameters and troubleshooting for compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in distributed systems.

Responsibilities

• Provide advocacy and strategic technical guidance to plan and build solutions using AWS best practices.
• Proactively work with customers and AWS teams to drive adoption and use of AWS services across environments.
• Travel up to 10% or more as needed.

Skills

3+ years of technical engineering

Troubleshooting across compute/storage

Bachelor's degree

CS/Engineering/Math degree or 3+ yrs

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

AWS services

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer for Enterprise Support clients across diverse industries.

You will collaborate with engineers and service teams to drive incidents to resolution and craft strategies to enhance adoption of AWS services. You will work with senior leaders, balance risk, and ensure operational health while maintaining strong customer relationships.