Cloud Enterprise Support Lead

Amazon; Arlington (VA); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon AWS is seeking an Enterprise Support Manager to lead Technical Account Managers, collaborate with AWS engineers, and drive cloud adoption for enterprise customers. You will engage with senior executives to translate business needs into technical plans and influence product strategy.

The role requires guiding cross-functional teams, solving complex issues, and traveling up to 25% to meet customers where they operate. A background across systems and software is valued.

Qualifications

• 5+ years of direct customer engagement, with a focus on senior executives (VP/C-level)
• Experience in technical team management
• Experience working with enterprise software companies
• Bachelor’s degree in Information Science / IT / CS / Engineering / Mathematics / Physics, or related field

Responsibilities

• Champion and advocate for customers within AWS.
• Develop and lead a team of Technical Account Managers resolving technical issues with AWS engineers.
• Engage in deep architectural discussions to ensure cloud deployment success and resilience.
• Define IT and business processes that integrate with cloud deployments.
• Engage with directors and C-level executives to align business needs with technical plans.
• Influence product roadmap with AWS executive leadership.
• Drive proactive risk mitigation through runbooks and incident response.
• Provide post-incident reviews and performance metrics.

Skills

Customer engagement

Team management

Enterprise software

Executive communication

Education

Bachelor's degree in Information Science / Information Technology / Computer Science / Engineering / Mathematics / Physics

Tools

AWS

Job description

Amazon AWS is seeking an Enterprise Support Manager to lead Technical Account Managers, collaborate with AWS engineers, and drive cloud adoption for enterprise customers. You will engage with senior executives to translate business needs into technical plans and influence product strategy.

The role requires guiding cross-functional teams, solving complex issues, and traveling up to 25% to meet customers where they operate. A background across systems and software is valued.