Enterprise Solutions Architect — API & Integrations Lead

Gusto; Atlanta (GA); Ibrido; USD 120.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Office locations in Denver, SF and NYC

Hybrid work model

Descrizione del lavoro

Gusto is hiring a deep technical Solutions Engineer focused on API and integration architecture for high‑MRR enterprise deals. You will own qualification and demo strategy, collaborate with Engineering and Product, and drive end‑to‑end resolution of complex product or integration gaps.

You’ll shape technical standards, mentor teammates, and own delivery paths across multi‑system integrations, including time-tracking and payroll tools.

Competenze

• Bachelor's Degree or 7+ years of relevant work experience in a senior technical, solutions-architecture, or implementation role.
• Deep fluency in Salesforce (or a comparable CRM) and Gusto's integration stack — able to diagnose root cause across systems, not just within one.
• Proven ability to scope and resolve genuinely ambiguous technical/API problems, and to tell a real product gap apart from everything downstream of it.
• Track record of designing and implementing complex, integration-heavy solutions for enterprise-level customers.
• Comfort operating as the technical point of contact directly with Engineering and Product, including writing escalations that hold up as real bug reports.
• Demonstrated mentorship — able to set the technical bar for a broader team, not just clear your own queue.

Mansioni

• Own deep technical scoping and all enterprise requests — sole owner of qualification and demo strategy for the most complex opportunities.
• Take genuine product or integration escalations teammates surface — with reproduction steps and technical context already in hand — and own the resolution path end-to-end.
• Hold a standing partnership with Engineering and Product: surface tooling gaps, feed customer/technical insight into the roadmap, and influence what gets built next.
• Act as SE-side partner in PLO (premium/large-opportunity) management.
• Set the technical standard for the team — coach on deal strategy, complex customer handling, and long-term technical resolution; train new hires and support continuous learning.
• Own the delivery path on every scoped build. Route the work to the right resource, hold the timeline, and own the commitment we made to the customer even when you are not the one writing the code.
• Architect and validate integration/API solutions spanning multiple systems — GL mapping, time-tracking stacks, multi-state payroll, and third-party integrations.

Conoscenze

CRM fluency

Ambiguity handling

Enterprise integration

Stakeholder communication

Mentorship

Formazione

Bachelor's Degree or 7+ years experience

Strumenti

Salesforce

Gusto integration stack

Descrizione del lavoro

Gusto is hiring a deep technical Solutions Engineer focused on API and integration architecture for high‑MRR enterprise deals. You will own qualification and demo strategy, collaborate with Engineering and Product, and drive end‑to‑end resolution of complex product or integration gaps.

You’ll shape technical standards, mentor teammates, and own delivery paths across multi‑system integrations, including time-tracking and payroll tools.