Enterprise SaaS Customer Success Manager (Remote)

DTiQ Technologies, Inc; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-first culture

Flexible working arrangements

Career growth opportunities

Exposure to international clients

Job summary

DTiQ Technologies, Inc is seeking an experienced Customer Success Manager for enterprise SaaS accounts. You will nurture relationships with large clients, drive product adoption, and ensure measurable value realization from our solutions in the hospitality sector.

You will lead QBRs, collaborate with Product, Sales, and Support teams, and identify expansion opportunities while maintaining high levels of customer satisfaction across a remote-first environment.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience in SaaS environments, preferably with large enterprise customers.
• Hospitality or QSR industry exposure is a plus.
• Strong relationship-building and communication skills.
• Ability to drive adoption and cross-functional collaboration.

Responsibilities

• Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction.
• Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders.
• Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues).
• Identify opportunities for account growth, expansion, and increased product adoption.
• Act as the voice of the customer and advocate for improvements with internal teams.

Skills

Customer Success

Account Management

SaaS

QSR experience

Tools

Salesforce

CRM software

Job description

DTiQ Technologies, Inc is seeking an experienced Customer Success Manager for enterprise SaaS accounts. You will nurture relationships with large clients, drive product adoption, and ensure measurable value realization from our solutions in the hospitality sector.

You will lead QBRs, collaborate with Product, Sales, and Support teams, and identify expansion opportunities while maintaining high levels of customer satisfaction across a remote-first environment.