Enterprise Customer Success Manager - Remote

Scribe; United States; À distance; USD 145 000 - 205 000; Plein temps

Avantages offerts par ce poste

Healthcare Coverage

Equity

401(k) Plan

Flex Benefit

Commuter Benefits

PTO

Parental Leave

Wellness & Family Support

Résumé du poste

Scribe is seeking an Enterprise Customer Success leader to own strategic accounts in a fully remote role across the United States. You will drive adoption, renewal, and net revenue expansion for 10,000+ employee customers, partnering with executives to demonstrate measurable value and influence product roadmaps.

Ideal candidates bring 6+ years in enterprise CS at a SaaS/AI company, strong ROI storytelling, and the ability to operate across C-suite and ground teams. Travel up to 25% is expected.

Qualifications

• 6+ years in Enterprise Customer Success at a SaaS/AI company with measurable impact on adoption or NRR
• Owns full customer lifecycle from onboarding to renewal for large, complex accounts
• Fluent in technical discussions with power users and ROI conversations with VP/C-suite sponsors
• Uses data to build value narratives, identify risk early, influence executive decisions
• Builds processes from scratch and iterates quickly when needed
• Willingness to travel up to 25% and make in-person time count

Responsabilités

• Own a portfolio of Enterprise and Strategic accounts end-to-end from onboarding through renewal with retention and revenue expansion focus
• Design and run rollout and enablement programs for large organizations to accelerate value
• Lead QBRs/EBRs connecting impact to executive metrics and surface expansion opportunities
• Multithread relationships across end users, champions, and executive sponsors to widen Scribe's footprint
• Partner with Expansion AEs to define growth strategies and coordinate hand-offs for new use cases
• Feedback customer insight to inform product roadmaps and scale enablement programs

Connaissances

Enterprise CS experience

Executive-level dialogue

Data-driven storytelling

Account ownership

Process building

Travel readiness

Description du poste

Scribe is seeking an Enterprise Customer Success leader to own strategic accounts in a fully remote role across the United States. You will drive adoption, renewal, and net revenue expansion for 10,000+ employee customers, partnering with executives to demonstrate measurable value and influence product roadmaps.

Ideal candidates bring 6+ years in enterprise CS at a SaaS/AI company, strong ROI storytelling, and the ability to operate across C-suite and ground teams. Travel up to 25% is expected.