Customer Success Manager (Enterprise SaaS)

DTiQ Technologies, Inc; United States; Remote; USD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Remote-first culture

Flexible working arrangements

Career growth opportunities

Exposure to international clients

Zusammenfassung

DTiQ Technologies, Inc is seeking an experienced Customer Success Manager for enterprise SaaS accounts. You will nurture relationships with large clients, drive product adoption, and ensure measurable value realization from our solutions in the hospitality sector.

You will lead QBRs, collaborate with Product, Sales, and Support teams, and identify expansion opportunities while maintaining high levels of customer satisfaction across a remote-first environment.

Qualifikationen

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience in SaaS environments, preferably with large enterprise customers.
• Hospitality or QSR industry exposure is a plus.
• Strong relationship-building and communication skills.
• Ability to drive adoption and cross-functional collaboration.

Aufgaben

• Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction.
• Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders.
• Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues).
• Identify opportunities for account growth, expansion, and increased product adoption.
• Act as the voice of the customer and advocate for improvements with internal teams.

Kenntnisse

Customer Success

Account Management

SaaS

QSR experience

Tools

Salesforce

CRM software

Jobbeschreibung

Customer Success Manager (Enterprise SaaS)

About DTIQ Technologies, Inc

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

We’re looking for a highly skilled and detail-oriented Customer Success Managerto build strong customer relationships, drive product adoption and help customers realize measurable value from our SaaS solutions. The ideal candidate brings experience managing customer relationship in a SaaS environment, along with a strong understanding of quick-serve restaurants (QSR) or the broader restaurant industry. An understanding of the realities of restaurant operations, from front-of-house and back-of-house workflows to labor efficiency, transaction management and guest experience will enable you to connect with customers, understand their challenges and demonstrate how our solutions can make a meaningful impact on their business. In this role you will proactively drive engagement, identify opportunities to expand product utilization and partner cross functionally to resolve issues and improve customer experience.

What You’ll Do

• Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction
• Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders
• Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues)
• Identify opportunities for account growth, expansion, and increased product adoption
• Act as the voice of the customer and advocate for improvements with internal teams
• Deliver a high standard of service with strong attention to detail and follow-through
• Contribute to the overall relationship with assigned clients, which includes Increasing adoption, ensuring retention, and satisfaction

What We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Restaurant or Hospitality experience, QSR experience a plus
• Strong background in SaaS environments, ideally in companies with $25M+ ARR
• Demonstrated ability to lead QBRs and drive customer engagement strategies
• Highly organized with exceptional attention to detail
• Proactive, with a strong sense of ownership and urgency
• Collaborative team player who thrives in fast-paced, remote environments

Why Join Us

• Work directly with a global, high-growth SaaS company
• Remote-first culture with flexible working arrangements
• Opportunities for career growth and exposure to international clients
• Be part of a supportive, respectful, and high-performing team