Enterprise SaaS Customer Success Manager — Construction

Trimble Inc.; Westminster (CO); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Time off plans

Retirement plans

Employee Stock Purchase Plan

Paid Parental Leave

Job summary

Trimble Inc. is seeking a Senior Customer Success Manager, Strategic Accounts to empower enterprise customers in its Construction sector and drive long-term value. You will lead post-sale journeys, become a trusted advisor on Trimble’s solutions, and craft tailored success plans.

You will collaborate with sales, product, and support teams to expand adoption and ensure strategic outcomes for premier clients across multiple locations in the US.

Qualifications

• 4+ years in Customer Success or Strategic Account Management in SaaS/enterprise tech.
• Proven ability to build relationships with senior sponsors and decision-makers.
• Experience creating retention and expansion plans.
• Excellent communication and presentation skills.
• Strong problem-solving, emotional intelligence, and adaptability.

Responsibilities

• Lead post-sale journey for strategic enterprise accounts aligning solutions with outcomes.
• Act as trusted advisor with deep product mastery and customer ops insight.
• Develop tailored success plans and drive value-based reviews with risk management.
• Identify and pursue expansion opportunities by increasing adoption.
• Collaborate across functions to advocate for customer priorities and influence product.

Skills

Customer Success

Strategic Account Mgmt

Executive Stakeholders

Enterprise SaaS

Communication

Problem Solving

Emotional Intelligence

Cross-Functional Collaboration

Tools

Salesforce

Gainsight

Google Workspace

Job description

Trimble Inc. is seeking a Senior Customer Success Manager, Strategic Accounts to empower enterprise customers in its Construction sector and drive long-term value. You will lead post-sale journeys, become a trusted advisor on Trimble’s solutions, and craft tailored success plans.

You will collaborate with sales, product, and support teams to expand adoption and ensure strategic outcomes for premier clients across multiple locations in the US.