Senior Customer Success Manager, Strategic Accounts (Talent Pool)

Trimble Inc.; Westminster (CO); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Time off plans

Retirement plans

Employee Stock Purchase Plan

Paid Parental Leave

Job summary

Trimble Inc. is seeking a Senior Customer Success Manager, Strategic Accounts to empower enterprise customers in its Construction sector and drive long-term value. You will lead post-sale journeys, become a trusted advisor on Trimble’s solutions, and craft tailored success plans.

You will collaborate with sales, product, and support teams to expand adoption and ensure strategic outcomes for premier clients across multiple locations in the US.

Qualifications

• 4+ years in Customer Success or Strategic Account Management in SaaS/enterprise tech.
• Proven ability to build relationships with senior sponsors and decision-makers.
• Experience creating retention and expansion plans.
• Excellent communication and presentation skills.
• Strong problem-solving, emotional intelligence, and adaptability.

Responsibilities

• Lead post-sale journey for strategic enterprise accounts aligning solutions with outcomes.
• Act as trusted advisor with deep product mastery and customer ops insight.
• Develop tailored success plans and drive value-based reviews with risk management.
• Identify and pursue expansion opportunities by increasing adoption.
• Collaborate across functions to advocate for customer priorities and influence product.

Skills

Customer Success

Strategic Account Mgmt

Executive Stakeholders

Enterprise SaaS

Communication

Problem Solving

Emotional Intelligence

Cross-Functional Collaboration

Tools

Salesforce

Gainsight

Google Workspace

Job description

Drive Success as our Senior Customer Success Manager, Strategic Accounts

Are you passionate about building strong customer partnerships, driving SaaS adoption, and helping clients achieve meaningful business value? Join Trimble's Construction team to empower enterprise customers and shape the future of industrial technology!

A Note on this Posting: This is a talent pipeline requisition for an anticipated upcoming opening. By applying, you are joining our proactive talent pool. Our Talent Acquisition team regularly reviews applications from this posting and will contact qualified candidates directly as soon as opportunities become available.

About Us

AECO: Trimble is empowering stakeholders through planning, design, construction, and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases, and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great

In this role, you will be at the forefront of supporting key enterprise customers, directly influencing strategic solution adoption and driving long-term business growth across Trimble's Construction sector.

Key Exciting Responsibilities

• Spearhead the post-sale customer journey for strategic enterprise accounts, aligning solutions with client business outcomes.
• Serve as a trusted advisor, developing deep product mastery of Trimble’s Construction solutions and strategic insight into customer operations.
• Build and own tailored customer success plans, driving engagement through value-based reviews and proactive risk management.
• Champion account expansion and growth opportunities by expanding solution adoption across client teams.
• Collaborate cross-functionally to advocate for customer priorities and influence future product enhancements.

Essential Skills & Experience

• 4+ years of Customer Success or Strategic Account Management experience in SaaS or enterprise technology environments, ideally in ERP, construction technology, or related applications.
• Proven track record of building trusted relationships with senior executive sponsors and key decision-makers.
• Demonstrated ability to create and execute strategic account retention and expansion plans.
• Exceptional communication, presentation, and active listening skills.
• Strong problem-solving mindset with high emotional intelligence and adaptability.

Bonus Points For

• Experience with Trimble Construction technology, ERP solutions.
• Proficiency with tools such as Salesforce, Gainsight, and Google Workspace.

Logistics

Location: Lake Oswego, OR; Westminster, CO; or Alpharetta, GA

Why You'll Love Working With Us

At Trimble, we are dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges across industries. You will work with a collaborative, supportive team that shares your purpose and empowers proactive ownership.

Customer Success Manager, Strategic Accounts, Enterprise CSM, SaaS, Construction Technology, Account Management, Client Relationship Management

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range $84,600.00–$116,600.00

Pay Rate Type Salary

Bonus Eligible? No

Commission Eligible? Yes

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance->Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail].