Enterprise Partner Success & Ops Manager

Careersatagoda; Chicago (IL); Hybrid; USD 104,000 - 140,000; Full time

Benefits offered by this job

Bonus

401k with match

Flexible vacation

Health benefits

Hybrid office in Chicago

Job summary

Agoda is seeking a Partner Success Manager (Operations & Service Delivery) to lead enterprise partner relationships from Chicago. The role focuses on onboarding, performance management, and ensuring service excellence across internal teams. You will drive continuous improvement and align processes with business goals.

The position offers a hybrid work setup in Chicago, with a strong emphasis on data-driven decision making, collaboration, and delivering exceptional partner satisfaction.

Qualifications

• 2+ years in partner management or enterprise accounts.
• Bachelor’s degree in Business Administration or related field; MBA preferred.
• Proven experience managing SLAs and KPIs in a fast-paced environment.

Responsibilities

• Own end-to-end partner relationship and onboarding.
• Monitor SLAs and KPIs and report performance.
• Resolve operational issues and escalate when needed.
• Ensure compliance with processes and partner requirements.
• Collaborate with cross-functional teams to deliver partner initiatives.
• Provide data-driven insights to optimize service delivery.

Skills

Partner management

Enterprise accounts

Relationship building

Analytical

Stakeholder management

Education

Bachelor's degree in Business Administration

Partnership Strategy

MBA

Job description

Agoda is seeking a Partner Success Manager (Operations & Service Delivery) to lead enterprise partner relationships from Chicago. The role focuses on onboarding, performance management, and ensuring service excellence across internal teams. You will drive continuous improvement and align processes with business goals.

The position offers a hybrid work setup in Chicago, with a strong emphasis on data-driven decision making, collaboration, and delivering exceptional partner satisfaction.