Operational Partner Success Manager (Rocket Travel by Agoda)

Agoda; Chicago (IL); Híbrido; USD 104.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with match

Flexible vacation

Health benefits

Annual bonus

Descripción de la vacante

Rocket Travel by Agoda in Chicago seeks a Partner Success Manager to manage large-scale enterprise partners, ensuring top-notch service delivery and KPI achievement. You will be the primary operational contact, coordinating with cross-functional teams to meet program goals.

The role requires 2+ years in partner or enterprise account management, a business degree (MBA preferred), and strong quantitative and stakeholder management skills.

Formación

• 2+ years in partner management or enterprise account management for large-scale clients.
• Bachelor’s degree required; MBA preferred for career advancement.
• Proven ability to manage service delivery, SLAs, and KPIs in a fast-paced environment.
• Strong relationship-building and cross-functional collaboration skills.
• Excellent organizational and project management abilities.

Responsabilidades

• Own end-to-end operational relationship with assigned partners, including onboarding and ongoing delivery.
• Monitor SLAs, KPIs, and performance; drive improvements and issue resolution.
• Collaborate with Operations, Enablement, Project, Commercial, and Support teams.
• Build and maintain trust-based relationships with partner program owners.
• Provide data-driven insights to optimize service delivery and customer experience.

Conocimientos

Partner management

Enterprise account management

Stakeholder management

Data-driven analytics

Educación

Bachelor’s degree in Business Administration, Partnership Strategy, or related field

MBA preferred

Descripción del empleo

Operational Partner Success Manager (Rocket Travel by Agoda)

Chicago

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About Rocket Travel by Agoda

About Rocket Travel by Agoda
Rocket Travel by Agoda, a subsidiary of Agoda and part of Booking Holdings, is a travel technology company founded in 2012. We partner with some of the world’s largest consumer travel brands, creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights, and activities. Our global partnerships span world-class airlines, international banks, and large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data-driven insights to support their growth.

About the Role: Partner Success Manager (Operations & Service Delivery)

Rocket Travel by Agoda is seeking a Partner Success Manager to join our Customer Experience Group team in Chicago. In this highly operational and customer-facing role, you will be responsible for managing large-scale enterprise partners, ensuring exceptional service delivery, and meeting or exceeding agreed service levels and KPIs. You will act as the primary operational point of contact for partners, collaborating closely with internal Operations, Enablement, and Project teams to ensure program success and a seamless customer experience.

Key Responsibilities

Operational Excellence & Service Delivery

• Own the end-to-end operational relationship with assigned partners, ensuring smooth onboarding, integration, and ongoing service delivery.
• Monitor, report, and drive performance against service level agreements (SLAs) and key performance indicators (KPIs).
• Proactively identify and resolve operational issues, escalating as needed to ensure partner and customer satisfaction.
• Ensure partners adhere to established operational processes and compliance requirements.
• Serve as the voice of the partner within Rocket Travel by Agoda, advocating for their needs and ensuring alignment with internal teams.

Cross-Functional Collaboration

• Work closely with Operations, Enablement, Project, Commercial, and Support teams to deliver on partner requirements and drive continuous improvement.
• Facilitate regular communication and alignment between partners and internal stakeholders to ensure program objectives are met.
• Collaborate with project teams to support new partner launches, process improvements, and service enhancements.

Partner Relationship Management

• Build and maintain strong, trust-based relationships with client program owners
• Understand partners’ business goals, operational challenges, and customer service expectations.
• Provide data-driven insights and recommendations to partners to optimize service delivery and customer experience.
• Manage and resolve partner requests and concerns related to service delivery, ensuring timely and effective solutions.

Performance Management & Reporting

• Track, analyze, and report on partner performance metrics, identifying trends and areas for improvement.
• Prepare and deliver regular performance updates to partners and internal stakeholders.
• Gather and act on feedback from partners to drive operational improvements and enhance the customer journey.

About You

• 2+ years of partner management or enterprise account management experience, ideally with large-scale or enterprise clients in the financial services or travel sector.
• Bachelor’s degree in Business Administration, Partnership Strategy, or a related field; MBA preferred.
• Proven experience managing service delivery, SLAs, and KPIs in a fast-paced, customer-focused environment.
• Strong relationship-building and stakeholder management skills, with a collaborative and solutions-oriented mindset.
• Excellent organizational and project management abilities; able to manage multiple priorities and deliver results.
• Analytical and data-driven, with the ability to synthesize information and make strategic recommendations.
• Strong written and verbal communication skills; able to present to and influence senior stakeholders.
• Comfortable working in a hybrid, multicultural, and matrixed environment.

Why Rocket Travel by Agoda?

• Work with a global team passionate about delivering exceptional travel experiences.
• Competitive compensation package, including bonus, 401k with match, flexible vacation, and comprehensive health benefits.
• Hybrid work environment with a vibrant office in Chicago’s West Loop.
• Opportunities for growth within the world’s largest online travel company.

General Employment Requirements

• Authorized to work in the US and able to work from our Chicago office
• Must meet all Visa Requirements

Equal Opportunity Employer

Rocket Travel by Agoda is committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and provide equal employment opportunities regardless of legally protected characteristics.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and RSU package. Potential benefits include a competitive retirement plan, medical/dental plans, and life insurance among others.

The annual salary range for the local area is 104,000 - 140,000 USD , determined by a candidate's fit and experience.

We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Wewill keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .