Partner Success Manager – Operations & Delivery

Agoda Company Pte. Ltd.; Chicago (IL); Hybrid; USD 104,000 - 140,000; Full time

Benefits offered by this job

401k with match

Flexible vacation

Health benefits

Annual bonus

Job summary

Rocket Travel by Agoda in Chicago seeks a Partner Success Manager to manage large-scale enterprise partners, ensuring top-notch service delivery and KPI achievement. You will be the primary operational contact, coordinating with cross-functional teams to meet program goals.

The role requires 2+ years in partner or enterprise account management, a business degree (MBA preferred), and strong quantitative and stakeholder management skills.

Qualifications

• 2+ years in partner management or enterprise account management for large-scale clients.
• Bachelor’s degree required; MBA preferred for career advancement.
• Proven ability to manage service delivery, SLAs, and KPIs in a fast-paced environment.
• Strong relationship-building and cross-functional collaboration skills.
• Excellent organizational and project management abilities.

Responsibilities

• Own end-to-end operational relationship with assigned partners, including onboarding and ongoing delivery.
• Monitor SLAs, KPIs, and performance; drive improvements and issue resolution.
• Collaborate with Operations, Enablement, Project, Commercial, and Support teams.
• Build and maintain trust-based relationships with partner program owners.
• Provide data-driven insights to optimize service delivery and customer experience.

Skills

Partner management

Enterprise account management

Stakeholder management

Data-driven analytics

Education

Bachelor’s degree in Business Administration, Partnership Strategy, or related field

MBA preferred

Job description

Rocket Travel by Agoda in Chicago seeks a Partner Success Manager to manage large-scale enterprise partners, ensuring top-notch service delivery and KPI achievement. You will be the primary operational contact, coordinating with cross-functional teams to meet program goals.

The role requires 2+ years in partner or enterprise account management, a business degree (MBA preferred), and strong quantitative and stakeholder management skills.