Senior Technical Partner Success Manager

11105 Expedia, Inc.; Chicago (IL); On-site; USD 172,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Chicago is hiring a Senior Technical Account Manager to lead the technical relationship with enterprise partners and drive strategic product initiatives. You will partner with commercial, product, and tech teams to align roadmaps, define strategies, and deliver high-impact travel solutions.

You will bring 7+ years in technical account management or related roles, strong collaboration skills, and a proven track record in using AI to streamline processes and accelerate delivery.

Qualifications

• 7+ years of relevant work experience in technology, including technical account management, technical product management, or technical program management.
• Experience in partner-facing roles leading the technical relationship with strategic partners.
• Strong critical thinking and ability to lead complex products through strategy, development, and delivery.
• Hands-on experience using AI to automate processes and accelerate delivery (prototypes and status reports).
• Self-starter, able to balance multiple tasks and grow in a dynamic environment.
• Customer focus with strong problem-solving and analytical skills to grow partnerships and build business cases.

Responsibilities

• Manage the product roadmap and technical aspects of Expedia Group’s relationship with strategic, enterprise partners.
• Define partner product strategy and own prioritization, execution, and delivery with UX, Development, and other stakeholders.
• Serve as a technical expert on the platform and design products that can be built with Expedia Group technology.
• Influence stakeholders and negotiate favorable outcomes in negotiations.
• Build strong relationships with internal teams and external partners to drive feature delivery.
• Monitor milestones, timelines, and risks; provide updates to stakeholders; lead mitigation planning.
• Coordinate with teams to automate processes and assess impact of changes through data.

Skills

Partner relationships

Technical account mgmt

Product strategy

AI automation

Cross-functional collaboration

Negotiation

Problem solving

Education

Bachelor's degree in engineering, computer science, business, or related technical field

Job description

Expedia Group in Chicago is hiring a Senior Technical Account Manager to lead the technical relationship with enterprise partners and drive strategic product initiatives. You will partner with commercial, product, and tech teams to align roadmaps, define strategies, and deliver high-impact travel solutions.

You will bring 7+ years in technical account management or related roles, strong collaboration skills, and a proven track record in using AI to streamline processes and accelerate delivery.