Enterprise Ordering Onboarding Lead (Remote)

PAR Technology; Elm (PA); Remote; USD 130,000 - 170,000; Full time

Job summary

PAR Technology is seeking a Senior Onboarding Manager, Ordering, to lead complex enterprise implementations of our digital ordering platform. This role is a senior individual contributor with opportunities to expand leadership as the function scales, guiding multi-location onboarding from kickoff to go-live.

You will own end-to-end onboarding programs, coordinate with Product and Engineering, and mentor colleagues while delivering structured, scalable playbooks for the evolving ordering team.

Qualifications

• 3–5+ years in SaaS onboarding; adjacent roles considered (implementation, PM, tech consulting)
• Experience in Quick Service Restaurant (QSR) technology with digital ordering or POS/integration channels is highly valued
• Technical fluency with SaaS platforms and integrations
• Track record of independently leading complex enterprise implementations across multi-location customers
• Strong project management: scoping, timelines, risk, governance, executive updates
• Ability to shape ambiguity into structured plans and drive progress
• Excellent customer-facing communication translating technical challenges into actionable guidance
• Ability to balance competing customer needs, dependencies, priorities, and timelines
• Continuous-improvement mindset to refine onboarding processes

Responsibilities

• Lead onboarding engagements end to end from kickoff through go-live and hypercare
• Own project plans, timelines, dependencies, risks, governance, and stakeholder communications
• Serve as the primary onboarding partner guiding customers through complex decisions
• Lead complex digital menu and channel implementations on first-party and third-party platforms
• Navigate POS integrations and menu mapping with customers and internal teams
• Partner with Product and Engineering to provide implementation insights and foresee dependencies
• Develop repeatable playbooks, processes, and operating practices for scale
• Use AI tools to improve planning, metrics, timelines, and status reporting
• Act as a senior SME and mentor for the ordering onboarding team
• Help shape how the Ordering onboarding function scales with growth

Skills

SaaS onboarding

Enterprise implementations

Project management

Customer-facing communication

Technical fluency

Ambiguity management

Cross-functional collaboration

Restaurant tech domain

Risk & governance

Job description

PAR Technology is seeking a Senior Onboarding Manager, Ordering, to lead complex enterprise implementations of our digital ordering platform. This role is a senior individual contributor with opportunities to expand leadership as the function scales, guiding multi-location onboarding from kickoff to go-live.

You will own end-to-end onboarding programs, coordinate with Product and Engineering, and mentor colleagues while delivering structured, scalable playbooks for the evolving ordering team.