Enterprise Network Monitor & Incident Response Specialist

Leidos; Norfolk (VA); On-site; USD 36,000 - 40,000; Full time

Job summary

Leidos is seeking a Network Monitor Specialist to support the NMCI/SMIT program by monitoring events and incidents that affect server and service health across the Enterprise. You will document outage information and actions taken to respond to incidents and resolve outages.

The role requires US citizenship, DoD Secret Clearance, and ITIL Foundations familiarity, with hands-on DoD network experience (NIPR/SIPR) and data center exposure. Shift work is required.

Qualifications

• 1–4 years of prior relevant experience.
• US Citizen and DoD Secret Clearance.
• 8570 Compliant meeting the IAT level certification requirements.
• Familiarity with ITIL best practices (ITIL Foundations).
• Knowledgeable about tools used in an Enterprise organization for Event/Incident/Performance Management.
• Experience in a DoD environment and with DoD networks (NIPR/SIPR).
• Experience in a data center environment.

Responsibilities

• Monitor events and incidents that affect server and service health across the Enterprise; document outage information and actions taken.
• Monitor multiple server solutions critical to the user’s ability to perform their mission daily.
• Escalate significant alerts/events to appropriate processes and personnel.
• Provide support to Site Operations and external organizations with problem-resolution skills.
• Maintain rapid response times (5 minutes or less) to network alerts and incidents.
• Keep the Critical Situation Manager informed with detailed incident information.

Skills

Network Monitoring

Incident Management

Event Management

ITIL Foundations

DoD Experience

NIPR/SIPR

Tools

ITIL Tools

Monitoring Platforms

Job description

Leidos is seeking a Network Monitor Specialist to support the NMCI/SMIT program by monitoring events and incidents that affect server and service health across the Enterprise. You will document outage information and actions taken to respond to incidents and resolve outages.

The role requires US citizenship, DoD Secret Clearance, and ITIL Foundations familiarity, with hands-on DoD network experience (NIPR/SIPR) and data center exposure. Shift work is required.