Network Monitor Specialist

Leidos Inc; Norfolk (VA); On-site; USD 36,000 - 40,000; Full time

Job summary

Leidos is seeking a Network Monitor Specialist to support NMCI/SMIT, performing network engineering support across Navy programs. The role emphasizes monitoring events, triage, and incident resolution to keep enterprise services healthy.

Requires DoD clearance, ITIL familiarity, and readiness for shift work in a data-center environment. The position entails rapid response (5 minutes or less) to critical alerts, coordination with leadership, and effective communication with internal and external

Qualifications

• Requires 1-4 years of prior relevant experience.
• US Citizen and DoD Secret Clearance.
• 8570 Compliant meeting the IAT level certification requirements.
• Familiarity with ITIL best practices (ITIL Foundations).
• Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management.
• Worked in a DoD environment and understands customer communication.
• Experience in a data center environment.
• Willing to perform shift work.

Responsibilities

• Monitor events and incidents affecting server and service health across the Enterprise.
• Document outage information and actions taken to respond and resolve outages.
• Monitor multiple server solutions critical to users' missions.
• Escalate significant alerts/events to appropriate processes and personnel.
• Provide support to Site Operations and external organizations using problem resolution skills.

Skills

Communication skills

ITIL Foundations

DoD environment experience

NIPR/SIPR awareness

Tools

Event Management tools

Incident Management systems

Performance Management tools

Job description

Description

Leidos is seeking a Network Monitor Specialist to support efforts for the NMCI/SMIT program to perform network engineering support for a broad range of programs including planning, designing, and evaluating various components of the Navy's NMCI network. Under the Service Management, Integration, and Transport portion of the SMIT program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. Network Monitoring Specialist is responsible for monitoring events and incidents that affect server and service health across the Enterprise and documenting outage.

What You'll Get to Do

• The Network Monitor is responsible for monitoring events and incidents that affect server and service health across the Enterprise, documenting outage information including actions taken to respond to incidents and resolve the outage.
• The Current Operations Watch team monitors multiple server solutions which are a critical to the functionality of our user's ability to perform their mission on a daily basis.
• Excellent verbal and written communication skills are a must.
• Utilize internal systems to report incidents to leadership.
• Takes escalations of any alerts/events identified as significant and requiring action.
• Performs initial assessment and triage on the criticality and impact of events and engages the appropriate processes and personnel if escalation outside OC is required.
• Provides support to Site Operations and other external organizations through the use of problem resolution skills and independent decision making.
• Maintains timely (5 minutes or less) response to network infrastructure warning, critical and fatal event alert notices.
• Ensures the Critical Situation Manager is apprised of all details regarding any significant events or incidents.

You’ll Bring These Qualifications

• Requires 1-4 years of prior relevant experience.
• US Citizen and DoD Secret Clearance.
• 8570 Compliant meeting the IAT level certification requirements.
• Familiarity with ITIL best practices (ITIL Foundations).
• Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management.
• Worked in a DOD environment and understands customer communication.
• Experience in a data center environment.
• Performs well under pressure and ability to calm end users.
• Hands-on Experience in working with DoD networks, including NIPR and SIPR.
• Willing to perform shift work:
• -Shift Schedule: Shift 2: Sunday through Tuesday and every other Wednesday 1800 to 0600 EDT.

These Qualifications Would be Nice to Have

• Prior military experience a plus; USMC or USN IT experience preferred.
• Experience working with networking technologies and data centers.
• Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics.
• An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity.
• Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members.
• Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership.
• Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic finding.

Pay Range: $26-$29/hour.

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.