24/7 Network Operations & Troubleshooting Analyst

Leidos; Mississippi; On-site; USD 51,000 - 92,000; Full time

Job summary

Leidos is seeking a Network Operations professional to monitor and maintain our enterprise networking environment. The role focuses on 24/7 center activities, incident response, and coordination with engineering teams to ensure SLAs are met.

Responsibilities include monitoring network equipment, troubleshooting issues, and maintaining continuity of service. A background in DHS/security-related processes and relevant certifications is preferred.

Qualifications

• 3+ years of experience working with networks and performing Network Administration/Troubleshooting.
• Familiar with Windows Systems administration tools and processes such as adding/removing user accounts and configuring profile issues.
• Knowledge in coordinating problem resolution and working across IT functional areas.
• Proven ability to manage multiple tasks/events simultaneously and deliver on time.

Responsibilities

• Monitoring, installation, modification, testing and servicing of network equipment.
• Maintain continuous availability in the customer call queue during each scheduled shift and resolve inquiries per service standards.
• Provide peer support and on-the-job coaching; share best practices and help colleagues build knowledge.
• Resolve networking/customer related concerns and issues; assist engineers in troubleshooting network instability.
• Communicate impact to operational continuity to customers and Leidos leadership.
• Understand network and device relationships; monitor NVC reports and data flows; prepare status reports; escalate issues as needed.
• Balance priorities and customer needs during outages or degradation of services.

Skills

Network administration

Troubleshooting

Windows administration

User accounts

Profile issues

Multitasking

Cross-functional coordination

Education

Bachelor9s degree or equivalent experience in related discipline

Tools

Security+ certification

CCNA

Microsoft Certification

Job description

Leidos is seeking a Network Operations professional to monitor and maintain our enterprise networking environment. The role focuses on 24/7 center activities, incident response, and coordination with engineering teams to ensure SLAs are met.

Responsibilities include monitoring network equipment, troubleshooting issues, and maintaining continuity of service. A background in DHS/security-related processes and relevant certifications is preferred.