Network Monitor Specialist

Leidos; Norfolk (VA); On-site; USD 36,000 - 40,000; Full time

Job summary

Leidos is seeking a Network Monitor Specialist to support the NMCI/SMIT program by monitoring events and incidents that affect server and service health across the Enterprise. You will document outage information and actions taken to respond to incidents and resolve outages.

The role requires US citizenship, DoD Secret Clearance, and ITIL Foundations familiarity, with hands-on DoD network experience (NIPR/SIPR) and data center exposure. Shift work is required.

Qualifications

• 1–4 years of prior relevant experience.
• US Citizen and DoD Secret Clearance.
• 8570 Compliant meeting the IAT level certification requirements.
• Familiarity with ITIL best practices (ITIL Foundations).
• Knowledgeable about tools used in an Enterprise organization for Event/Incident/Performance Management.
• Experience in a DoD environment and with DoD networks (NIPR/SIPR).
• Experience in a data center environment.

Responsibilities

• Monitor events and incidents that affect server and service health across the Enterprise; document outage information and actions taken.
• Monitor multiple server solutions critical to the user’s ability to perform their mission daily.
• Escalate significant alerts/events to appropriate processes and personnel.
• Provide support to Site Operations and external organizations with problem-resolution skills.
• Maintain rapid response times (5 minutes or less) to network alerts and incidents.
• Keep the Critical Situation Manager informed with detailed incident information.

Skills

Network Monitoring

Incident Management

Event Management

ITIL Foundations

DoD Experience

NIPR/SIPR

Tools

ITIL Tools

Monitoring Platforms

Job description

More About the Role: Leidos is seeking a Network Monitor Specialist to support efforts for the NMCI/SMIT program to perform network engineering support for a broad range of programs including planning, designing, and evaluating various components of the Navy’s NMCI network. Under the Service Management, Integration, and Transport portion of the SMIT program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. Network Monitoring Specialist is responsible for monitoring events and incidents that affect server and service health across the Enterprise and documenting outage.

What You’ll Get to Do:

• The Network Monitor is responsible for monitoring events and incidents that affect server and service health across the Enterprise, documenting outage information including actions taken to respond to incidents and resolve the outage.
• The Current Operations Watch team monitors multiple server solutions which are a critical to the functionality of our user’s ability to perform their mission on a daily basis.
• Excellent verbal and written communication skills are a must.
• Utilize internal systems to report incidents to leadership.
• Takes escalations of any alerts/events identified as significant and requiring action.
• Performs initial assessment and triage on the criticality and impact of events and engages the appropriate processes and personnel if escalation outside OC is required.
• Provides support to Site Operations and other external organizations through the use of problem resolution skills and independent decision making.
• Maintains timely (5 minutes or less) response to network infrastructure warning, critical and fatal event alert notices.
• Ensures the Critical Situation Manager is apprised of all details regarding any significant events or incidents.

You’ll Bring These Qualifications:

• Requires 1-4 years of prior relevant experience.
• US Citizen and DoD Secret Clearance.
• 8570 Compliant meeting the IAT level certification requirements.
• Familiarity with ITIL best practices (ITIL Foundations).
• Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management.
• Worked in a DOD environment and understands customer communication.
• Experience in a data center environment.
• Performs well under pressure and ability to calm end users.
• Hands-on Experience in working with DoD networks, including NIPR and SIPR.
• Willing to perform shift work: -Shift Schedule: Shift 2: Sunday through Tuesday and every other Wednesday 1800 to 0600 EDT.

These Qualifications Would be Nice to Have:

• Prior military experience a plus; USMC or USN IT experience preferred.
• Experience working with networking technologies and data centers.
• Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics.
• An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity.
• Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members.
• Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership.
• Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic finding.

Pay Range: $26-$29/hour.

Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.