Enterprise Merchandise PM: Drive Delivery & Customer Success

Quince; Boston (MA); On-site; USD 63,000 - 75,000; Full time

Job summary

Quince in Boston is seeking a Project Manager to run the enterprise merchandise order-to-delivery lifecycle, working with Account Executives to ensure flawless execution and top-tier client satisfaction. You’ll leverage deep product knowledge and operational excellence to support deal closure and drive client satisfaction.

Your role partners with sales teams to manage customization timelines, communicate delivery timelines, and supervise approval workflows, while maintaining quality and

Qualifications

• 1+ years of experience in project management, operations, or vendor management.
• Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred).
• Proficiency in Google Workspace.
• Experience managing internal and external stakeholders with distinct approaches.
• Self-starter comfortable working in a fast-paced environment.
• Extremely detail-oriented with ability to operate with a sense of urgency.
• Customer service oriented—committed to exceeding expectations at every touchpoint.

Responsibilities

• Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution
• Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous
• Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams
• Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible
• Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience
• Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made

Skills

Customer service oriented

Detail oriented

Self-starter

Excellent communication

Tools

Hubspot

Google Workspace

Job description

Quince in Boston is seeking a Project Manager to run the enterprise merchandise order-to-delivery lifecycle, working with Account Executives to ensure flawless execution and top-tier client satisfaction. You’ll leverage deep product knowledge and operational excellence to support deal closure and drive client satisfaction.

Your role partners with sales teams to manage customization timelines, communicate delivery timelines, and supervise approval workflows, while maintaining quality and