Enterprise Project Manager, West Coast Ops

Quince; United States; Remote; USD 63,000 - 75,000; Full time

Job summary

Quince is a destination for builders and innovators. The Project Manager will be the operational backbone of our enterprise sales process, partnering with Account Executives to manage the complete order-to-delivery lifecycle for PST customers, ensuring flawless execution and exceptional client experience.

Based in California, Washington, Oregon, or Nevada, you will collaborate with West Coast sales to support deal closure, leverage product knowledge, and maintain high service levels while

Qualifications

• 2+ years of experience in project management, operations, or vendor management.
• Familiarity with CRM or project management platforms (Hubspot preferred).
• Proficiency in Google Workspace.
• Experience managing internal and external stakeholders.
• Self-starter in a fast-paced environment.
• Extremely detail-oriented with sense of urgency.
• Customer service oriented and customer-obsessed.

Responsibilities

• Assume deal ownership post-sale from logo approval through invoicing, delivery and issue resolution.
• Track and update all project progress in the operations tracker; communicate clearly with clients and Account Executives.
• Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams.
• Field and resolve client support requests including sample returns, shipping/tracking issues, and expedite requests.
• Identify opportunities to streamline operations and improve client experience.
• Over-communicate with customers on all issues, replying with urgency and following through on commitments.

Skills

PM experience

Hubspot CRM

Google Workspace

Stakeholder mgmt

Detail-oriented

Customer service

Tools

Hubspot

Google Workspace

Job description

Quince is a destination for builders and innovators. The Project Manager will be the operational backbone of our enterprise sales process, partnering with Account Executives to manage the complete order-to-delivery lifecycle for PST customers, ensuring flawless execution and exceptional client experience.

Based in California, Washington, Oregon, or Nevada, you will collaborate with West Coast sales to support deal closure, leverage product knowledge, and maintain high service levels while