Enterprise Merch & Ops Project Manager

Quince; Los Angeles (CA); Presencial; USD 63.000 - 75.000; Jornada completa

Descripción de la vacante

Quince, a direct-to-consumer brand in Los Angeles, seeks a Project Manager to own the enterprise sales lifecycle and ensure flawless execution. You will partner with Account Executives to manage orders, delivery, and customer experience, while leveraging product knowledge and operations excellence to support deal closure.

Ideal candidates have 1+ years in project management or operations, strong CRM/Google Workspace skills, and a customer-focused mindset.

Formación

• 1+ year of project management, operations, or vendor management.
• Familiarity with CRM or project management platforms (HubSpot preferred).
• Proficiency in Google Workspace.
• Experience managing internal and external stakeholders.
• Self-starter in a fast-paced environment.
• Extremely detail-oriented with ability to operate with a sense of urgency.
• Customer service oriented and customer obsessed—committed to exceeding expectations.

Responsabilidades

• Own deals post-sale from logo approval through invoicing, delivery, and issue resolution.
• Track and update project progress in the B2B operations tracker; provide timely updates to clients and Account Executives.
• Finalize customization details, communicate timelines, and manage approvals with clients and internal teams.
• Handle client support requests: returns, shipping/tracking, damaged items, and expediting requests when possible.
• Proactively identify opportunities to streamline operations and enhance client experience.
• Over-communicate with customers on all issues, respond quickly, and follow through on commitments.

Conocimientos

PM experience

HubSpot

Google Workspace

Stakeholder mgmt

Self-starter

Attention to detail

Customer service

Herramientas

HubSpot

Descripción del empleo

Quince, a direct-to-consumer brand in Los Angeles, seeks a Project Manager to own the enterprise sales lifecycle and ensure flawless execution. You will partner with Account Executives to manage orders, delivery, and customer experience, while leveraging product knowledge and operations excellence to support deal closure.

Ideal candidates have 1+ years in project management or operations, strong CRM/Google Workspace skills, and a customer-focused mindset.