Project Manager, Enterprise Merchandise

Quince; United States; Remote; USD 63,000 - 75,000; Full time

Job summary

Quince is a destination for builders and innovators. The Project Manager will be the operational backbone of our enterprise sales process, partnering with Account Executives to manage the complete order-to-delivery lifecycle for PST customers, ensuring flawless execution and exceptional client experience.

Based in California, Washington, Oregon, or Nevada, you will collaborate with West Coast sales to support deal closure, leverage product knowledge, and maintain high service levels while

Qualifications

• 2+ years of experience in project management, operations, or vendor management.
• Familiarity with CRM or project management platforms (Hubspot preferred).
• Proficiency in Google Workspace.
• Experience managing internal and external stakeholders.
• Self-starter in a fast-paced environment.
• Extremely detail-oriented with sense of urgency.
• Customer service oriented and customer-obsessed.

Responsibilities

• Assume deal ownership post-sale from logo approval through invoicing, delivery and issue resolution.
• Track and update all project progress in the operations tracker; communicate clearly with clients and Account Executives.
• Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams.
• Field and resolve client support requests including sample returns, shipping/tracking issues, and expedite requests.
• Identify opportunities to streamline operations and improve client experience.
• Over-communicate with customers on all issues, replying with urgency and following through on commitments.

Skills

PM experience

Hubspot CRM

Google Workspace

Stakeholder mgmt

Detail-oriented

Customer service

Tools

Hubspot

Google Workspace

Job description

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade‑off has to exist in the first place.
• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
• Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug‑in to outdated ones, Quince is the place for you.

THE ROLE

This team covers our customers in PST therefore must be based in one of the following states: California, Washington, Oregon, or Nevada.

As a Project Manager, you will be the operational backbone of our enterprise sales process. You will partner directly with Account Executives to manage the complete order-to-delivery lifecycle for clients, ensuring flawless execution and exceptional customer experience. Working alongside the West Coast-based sales team, you will leverage deep product knowledge and operational excellence to support deal closure and drive client satisfaction. Your role is critical to scaling our enterprise business while maintaining the quality and attention to detail that defines Quince.

Responsibilities

• Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution
• Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous
• Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams
• Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible
• Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience
• Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made

Qualifications

Required:

• 2+ years of experience in project management, operations, or vendor management
• Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred)
• Proficiency in Google Workspace
• Experience managing internal and external stakeholders with distinct approaches
• Self-starter comfortable working in a fast-paced environment
• Extremely detail‑oriented with ability to operate with a sense of urgency
• Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint

Preferred:

• Customer experience or customer‑facing background (email‑based support, retail customer service, or account coordination)
• Exposure to apparel, decoration, manufacturing, or promotional products industry

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$62,500 - $75,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form . We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.