Enterprise ITSM Solutions Engineer

Atlassian; Oregon; Hybrid; USD 124,000 - 162,000; Full time

Benefits offered by this job

Health coverage

Paid volunteer days

Wellness resources

Job summary

Atlassian is hiring a Solutions Engineer in the United States to support our ITSM offerings for enterprise customers. You will work with enterprise sales, channel partners, and cross-functional teams to design solutions, deliver proofs of concepts, and drive successful outcomes.

You should bring 5+ years in enterprise pre-sales, strong communication, and a track record of selling ITSM solutions, with the ability to operate in both business and technical contexts.

Qualifications

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and agility to get the job done.
• Experience selling ITSM solutions, helping customers manage and deliver IT services.
• Creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team.
• Equally comfortable in business and technical contexts, interacting with executives or technical audiences.
• Loves to learn, welcomes feedback, strives to win, and is passionate about customer success.
• Customer-centric mindset with a track record of building executive relationships across internal teams to meet customer needs.

Responsibilities

• Specialize in Atlassian’s ITSM offerings to design, implement, and optimize enterprise solutions.
• Collaborate with cross-functional teams to drive the customer journey.
• Identify client pain points and map requirements to Atlassian capabilities.
• Partner with sales management to align account plans and customer outcomes.
• Deliver compelling presentations, demonstrations and proofs of concepts to customers and prospects.
• Collaborate with product management to relay customer feedback and advance Atlassian’s product line.

Skills

Enterprise pre-sales

ITSM knowledge

Executive communication

Problem solving

Continuous learner

Job description

Atlassian is hiring a Solutions Engineer in the United States to support our ITSM offerings for enterprise customers. You will work with enterprise sales, channel partners, and cross-functional teams to design solutions, deliver proofs of concepts, and drive successful outcomes.

You should bring 5+ years in enterprise pre-sales, strong communication, and a track record of selling ITSM solutions, with the ability to operate in both business and technical contexts.