Solutions Engineer, ITSM

Atlassian; Northern (KY); Hybrid; USD 124,000 - 178,000; Full time

Benefits offered by this job

Health coverage

Volunteer days

Wellness resources

Equity

Job summary

Atlassian is seeking an enterprise Solutions Engineer to expand our ITSM Specialist team in the US. You will work with enterprise sales and channel partners to understand customer needs, map requirements to Atlassian capabilities, and close business through compelling value-based demonstrations and proofs of concepts.

You will collaborate with cross-functional teams to enhance service delivery and operational efficiency for large customers, presenting effectively to executives and technical

Qualifications

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity.
• Experience selling ITSM solutions and helping customers manage and deliver IT services.
• Ability to interpret complex problems and map them to Atlassian capabilities.

Responsibilities

• Specialize in Atlassian ITSM offerings and design/implement/optimize solutions for enterprise customers.
• Collaborate with cross-functional teams to drive the customer journey.
• Map client business and technical requirements to Atlassian capabilities and drive outcomes.
• Partner with sales management to align account plans with customer goals.
• Deliver compelling presentations, demos, and proofs of concept to customers and prospects.
• Provide customer feedback to product management to influence the product line.

Skills

Pre-sales

ITSM experience

Enterprise sales

Presentation skills

Communication

Job description

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We’re looking for a Solutions Engineer to expand our growing business and ITSM Specialist team in the US. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

Your future team

With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.

With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian.

Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.

In this role, you will:

Specialize in Atlassian’s ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers

Work closely together with our cross-functional teams to drive the customer journey

Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities

Partner with sales management to align the overall account plan and customer outcomes

Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers andprospect

Work with product management to advance Atlassian’s product line and provide customer feedback

Your Background:

5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.

You have experience selling ITSM solutions, helping customers manage and deliver IT services.

You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.

You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.

You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.

If you’re looking to be a cog in the system, this job isn’t for you.You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $137,703 - $179,779

Zone B: $124,200 - $162,150

Zone C: $114,300 - $149,225

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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