Enterprise IT Support Specialist (Tier 1-2) - Guam

Magnus Management Group LLC; Santa Rita (GU); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Magnus Management Group LLC is seeking a hands-on Technical Support Specialist to support client operations in Guam. You will resolve Tier 1 and Tier 2 IT issues, support mobile devices and telecom, maintain asset records, and liaise between users and IT teams across military installations on Guam.

Responsibilities include handling helpdesk requests, providing tiered support, configuring devices, managing MDM, and tracking software licenses.

Qualifications

• U.S. citizen and ability to obtain Secret Clearance.
• 3+ years in IT helpdesk, support, or asset management.
• Experience in government/defense or regulated environments.
• IT inventory, licenses, VoIP, and mobile provisioning experience.
• MDM and enterprise ticketing systems familiarity.
• Fluent English, strong written and verbal communication.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to work with military personnel and contractors while safeguarding data.

Responsibilities

• Monitor, triage, document, and resolve helpdesk requests via email, phone, Teams, and ticketing system.
• Provide Tier 1 support: password resets, peripheral connections, basic software guidance, ticket categorization, prioritization, escalation.
• Provide Tier 2 support for hardware, software, OS, peripherals, and network issues onsite or remote.
• Install, configure, upgrade, and troubleshoot OS, apps, workstations, and devices.
• Manage enterprise mobile devices via MDM tools and ensure security.
• Coordinate telecommunications, including legacy landlines, VoIP, and line drops.
• Serve as IT liaison: gather requirements, coordinate deployments, and resolve conflicts.
• Track IT assets, licenses, and lifecycle records; maintain custody records.
• Create SOPs, user guides, outage notices, and status reports.

Skills

English proficiency

Policy interpretation

MS Office

Education

CompTIA Security+

EC-Council CND

GIAC GFACT

GIAC GSEC

Tools

MDM tools

Ticketing systems

VoIP management

Job description

Magnus Management Group LLC is seeking a hands-on Technical Support Specialist to support client operations in Guam. You will resolve Tier 1 and Tier 2 IT issues, support mobile devices and telecom, maintain asset records, and liaise between users and IT teams across military installations on Guam.

Responsibilities include handling helpdesk requests, providing tiered support, configuring devices, managing MDM, and tracking software licenses.