IT Helpdesk & Asset Specialist (Secret Clearance)

Magnus Management Group LLC; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Magnus Management Group LLC is seeking a hands-on Technical Support Specialist to maintain enterprise IT services across multiple military installations in Guam. You will resolve Tier 1 and 2 issues, support mobile devices, manage assets, and act as a liaison between users and IT teams.

The role requires US citizenship, a Secret Clearance, and experience in government or defense environments. Strong English communication and familiarity with MDM tools and ticketing systems are essential.

Qualifications

• US Citizenship required.
• Secret Clearance required.
• Experience with enterprise IT support and asset management.
• Experience supporting government/defense or regulated environments.
• Proficiency with Microsoft Office suite.
• Experience with enterprise ticketing systems.
• Strong English written and verbal communication.
• Ability to work with military personnel and contract management while safeguarding sensitive data.

Responsibilities

• Monitor, triage, document, and resolve helpdesk requests via email, phone, Teams, and ticketing system.
• Provide Tier 1 support: password resets, peripheral connections, basic software guidance, ticket categorization, prioritization, escalation.
• Provide Tier 2 support for hardware, software, OS, peripherals, and network issues, remote and in person.
• Install, configure, upgrade, and troubleshoot OS, apps, workstations, peripherals, and MFDs.
• Provision, configure, and maintain enterprise mobile devices via MDM tools.
• Support telecommunications coordination, including legacy landlines and VoIP service requests.
• Serve as IT liaison: gather requirements, coordinate deployments, resolve conflicts with internal teams, escalate as needed.
• Track IT assets and software licenses through lifecycle, maintain custody records.
• Create and maintain SOPs, user guides, outage notices, status reports, and briefings.
• Provide admin support to CIO3 and assist with records management and process reviews.

Skills

US Citizenship

Secret Clearance

English communication

MDM familiarity

Ticketing systems

Microsoft Office

Customer service

Government experience

Tools

Mobile Device Management

Job description

Magnus Management Group LLC is seeking a hands-on Technical Support Specialist to maintain enterprise IT services across multiple military installations in Guam. You will resolve Tier 1 and 2 issues, support mobile devices, manage assets, and act as a liaison between users and IT teams.

The role requires US citizenship, a Secret Clearance, and experience in government or defense environments. Strong English communication and familiarity with MDM tools and ticketing systems are essential.