IT Helpdesk Specialist: Tier 1/2 & MDM (Guam)

Softthink Solutions; Guam; On-site; USD 60,000 - 80,000; Full time

Job summary

Softthink Solutions is seeking an IT Technical Support Specialist to provide Tier 1/2 support, helpdesk operations, and asset lifecycle management for NAVFAC Marianas CIO3. The role involves on-site assistance across multiple locations in Guam and requires DoD 8140.03 certification with additional security credentials.

The candidate should have at least 3 years of IT helpdesk or asset management experience, proficiency with MDM platforms and enterprise ticketing systems, and strong English

Qualifications

• Mandatory DoD 8140.03 certification (WRC 411 – Intermediate).
• Must possess one of the listed active certifications prior to onboarding.
• Experience with MDM platforms and enterprise ticketing systems is required.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide Tier 1/2 IT support and helpdesk services via email, phone, and Teams.
• Log, categorize, and prioritize incoming requests; perform basic and advanced troubleshooting.
• Coordinate telecommunications including landlines, VoIP, and service requests.
• Maintain asset lifecycle records and assist with deployments and upgrades.
• Prepare SOPs, user guides, and technical communications.

Skills

Fluent English

Customer service

Communication

Problem solving

Teamwork

Education

DoD 8140.03 Certification (WRC 411 – Intermediate)

Tools

MDM platforms

Ticketing systems

Microsoft Office

VoIP systems

Job description

Softthink Solutions is seeking an IT Technical Support Specialist to provide Tier 1/2 support, helpdesk operations, and asset lifecycle management for NAVFAC Marianas CIO3. The role involves on-site assistance across multiple locations in Guam and requires DoD 8140.03 certification with additional security credentials.

The candidate should have at least 3 years of IT helpdesk or asset management experience, proficiency with MDM platforms and enterprise ticketing systems, and strong English